Refund policy

Returns

We want you to love your purchase. If you are not completely satisfied, you may return unopened and unused items in their original sealed packaging within 30 days of delivery.

For hygiene and safety reasons, opened or used fragrances, skincare and personal care products cannot be returned, unless they arrived damaged, defective or incorrect.

How to Start a Return

Please contact us with your order number and the reason for your return. We will reply with return instructions. Items sent back without first requesting a return cannot be accepted.

Damaged or Incorrect Items

Please inspect your order on arrival. If an item is damaged, defective or incorrect, contact us within 48 hours of delivery with your order number and photos so we can arrange a replacement or refund at no cost to you.

Refunds

Once we receive and inspect your return, we will notify you of the approval. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

The fastest way to get a different item is to return the original item and place a new order.

Sale Items

Items bought on sale or with a discount can only be returned if they arrive damaged, defective or incorrect.